Triage Services



Animal HealthLink will seamlessly integrate into your practice's phone tree. AHL acts as an extension of the hospital and we will give clients reliable advice in a calm, reassuring manner.  We utilize experienced and licensed veterinary staff (RVTs) to triage the phone call and determine appropriate next steps using veterinarian-approved triage algorithms.  Non-urgent cases can be deferred until regular hours or appropriate facilities. 

Teletriage is the safe, appropriate, and timely assessment and management (immediate referral to a veterinarian or not) of animal patients via electronic consultation with their owners. The assessor (RVT) determines urgency and the need for immediate referral to a veterinarian, based on the owner’s report of history and clinical signs, sometimes supplemented by visual (e.g., photographs, video) information. A diagnosis is not rendered. The essence of teletriage is to make good and safe decisions regarding a patient’s disposition, under conditions of uncertainty and urgency.


Telehealth is an overarching term that includes all uses of communications technology to deliver health information or education via remote means. Telemedicine is a branch of telehealth where a valid VCPR exists and it is important to note that AHL does not provide telemedicine services. 

Experienced Staff

AHL Registered Veterinary Technologists have an average of 17 years of experience. We have the right people in place to support your teams. 

Triage Algorithms

AHL utilizes veterinary triage algorithms that are approved by veterinarians in their respective fields. Combined with experienced RVTs results in safe and effective triage. 

Veterinary Based

AHL approaches TeleTriage from a veterinary practice perspective. Our goal is to advance the industry by supporting great practices and staff, which will result in better patient outcomes.


On-Call Practices


When your team has left the hospital for the day, we've got your back. AHL integrates into your practice's phone system. Once triaged, non-urgent cases can be deferred until regular hours and urgent cases will be passed onto the on-call veterinarian or preferred emergency facility.


Logistics Support

During the long nights of multiple emergencies, we will provide the on-call veterinarian with a concise case summary, as well as logistical support.

AHL will also provide the client with pre-arrival information such as on-call fees to set our veterinarians up for success

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A call summary is sent to the practice after every call and can be integrated into the patient's medical record. Appropriate and efficient follow-up by clinic staff during hours can then take place, including booking the non-urgent cases in for consultations. 


Monthly call reports will help provide insight into after-hours calls

Safety Checks


For those rare cases that make the on-call veterinarian uneasy,  AHL will be there. Upon request, we can activate our safety check for the DVM.

Emergency Practices

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Rethink ER Triage

Increase in demand and veterinary staff shortages exacerbated by the pandemic has led to an industry-wide crisis. AHL can help support overstretched ER teams and allow them to focus on the patients in front of them. Not only will we set up your teams for success, we can direct less critical cases to the appropriate facility. 


Relieve Pressure

The veterinary industry staffing shortages have reached crisis level. ER hospitals have been particularly affected by the spike in demand and attrition of veterinary staff. 

AHL will direct true emergencies to ER and stable cases to appropriate facilities such as urgent care or available primary care practices. This allows staff to focus on the patients in front of them. 

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Each call is recorded and a report of the history, triage protocol used and outcome of the case is generated. This detailed report helps supplement medical records and decreases record writing time for both techs and vets. 

If a critical case is directed to your ER hospital, then the team is notified with a brief summary to allow them to prepare.



There are few short-term solutions to veterinary staff shortages in sight.  Operating veterinary hospitals is as much about recruiting and retainment now as the medical operations. 

Your team will see you investing in solutions that set them up for success and improve workflow. Attracting the right people are key to success in this new environment.