Veterinary Practice TeleTriage Solutions
Triage
Services
First, Let's define a few terms...
Triage
The word TRIAGE is derived from the French word trier, which means to sort. In veterinary medicine, triage involves assessing each patient's condition on arrival to determine which patients need immediate medical attention.
Airway, breathing, and circulation are evaluated sequentially, followed by examination for sources of hemorrhage, and determination of the level of consciousness and level of pain.
'Triage' originated from the French verb trier which means 'to sort.'
TeleTriage
TELETRIAGE is the safe, appropriate, and timely assessment and management (immediate referral to a veterinarian or not) of animal patients via electronic consultation with their owners. The assessor (RVT) determines urgency and the need for immediate referral to a veterinarian.
A diagnosis is not rendered. The essence of teletriage is to make good and safe decisions regarding a patient’s disposition, under conditions of uncertainty and urgency.
TELETRIAGE is the safe, appropriate, and timely assessment and....
Telemedicine
Telemedicine refers to the practice of veterinary medicine (advice, diagnosis, treatment) which occurs at a distance using telecommunication between a veterinarian and an animal owner.
Telemedicine may only be conducted within a veterinarian-client-patient relationship (VCPR).
Telemedicine refers to the remote practice of veterinary medicine...
TeleTriage is
at the Core of
AHL's Services
Animal HealthLink operators seamlessly integrate into practice's phone tree. AHL acts as an extension of the practice and we will give clients reliable advice in a calm, reassuring manner. We utilize experienced and licensed veterinary staff (RVTs) to triage the phone call and determine appropriate next steps using exclusive veterinarian-approved triage algorithms. Non-urgent cases can be deferred until regular hours or appropriate facilities.
After-Hours Call Centre
On-Call Practices
AHL integrates into practice's phone system. Once triaged, non-urgent cases can be deferred until regular hours and urgent cases will be passed onto the on-call veterinarian or preferred emergency facility.
For the true emergencies, we set teams up for success with logistics, communications, and reporting.
Phone Integration
AHL call centre integrates into the veterinary practice's phone tree.
Technology
Operators can assess patients using voice calls, pictures, and video.
Algorithms
We combine experienced RVTs with standardized triage algorithms to determine urgency.
Non-Urgent Cases
If patients are stable, they are deferred until regular daytime hours with close monitoring instructions.
Emergency Cases
During true emergencies, the on-call vet is contact or sent to the ER based on your practice's preferences.
24 hour availability, 0 extra hours worked
General Practices
AHL blends TeleTriage and traditional veterinary care to redirect non-urgent concerns to regular hours. This prevents pet owners from making unnecessary trips to the ER.
We enable your practice to provide continuous, round the clock care to your patients. It brings revenue back into your practice, provides exceptional customer experience, and keeps clients coming back.